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Help Desk Technician - Hiring Immediately! 825080

Birch Island, ME 04011

Posted: 05/16/2025 Job Category: Manufacturing and Production Job Number: 825080 Pay Rate: $20.60 per hour

Job Description


Job Title: Help Desk Technician – Urgently Hiring
Pay: $40K - $43K DOE 
Hours: Full-time, In-office
Start Date: ASAP

We are seeking a Help Desk Technician for a full-time, in-office position for our client, a leading provider of Managed IT Services located in Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a customer-facing position in a fast-paced IT support environment, located in Brunswick, Maine.

As a Help Desk Technician, you will be responsible for:

  • Providing front-line technical support to end users on system and application issues

  • Identifying, researching, troubleshooting, and resolving software and hardware problems

  • Coordinating with engineering teams, client IT staff, and third-party vendors

  • Updating and maintaining accurate documentation in the Client Documentation database

  • Assisting with client training on new software and technologies

  • Escalating unresolved technical issues as appropriate

  • Adhering to strict confidentiality standards regarding client data and systems

  • Supporting continuous team improvement efforts, including automation and process enhancements

  • Managing the organization and cleanliness of the IT lab/workshop

The ideal candidate for this role will have:

  • Education: Associate degree or equivalent technical training in IT or related field

  • Experience: Minimum 1–2 years in a Help Desk or technical support role

  • Specific Skills: Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems

  • Personal Characteristics: Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team

  • Certifications (Preferred): CompTIA A+, Network+, or equivalent

  • Physical Abilities: Ability to remain seated for extended periods, occasional lifting of computer equipment

Benefits:

  • Enjoy affordable health and prescription coverage with no waiting period

  • Medical Insurance

  • A fun and dynamic company culture

Ready to take the next step? Apply now for this Help Desk Technician role in Brunswick—or contact us to learn more!
 

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Equal Opportunity Employer:
Bonney provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bonney will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Birch Island, ME

Ready to embark on a new career adventure in the scenic Birch Island, Maine area? Explore our job opportunities and unlock the potential for growth in this charming coastal region. With its picturesque lighthouses, stunning ocean views, and vibrant arts scene including the Birch Island Art Gallery and performances at the Birch Island Playhouse, this area offers a unique blend of natural beauty and cultural richness. Indulge in fresh lobster rolls, hike the trails at Birch Island State Park, or catch a game to support the Birch Island Seagulls at the Community Stadium. Join us in Birch Island, ME, and let your career flourish in this enchanting corner of New England.